Your business needs the right talent to thrive and grow. So, it’s vital to hire the best people for the job and to create a team that will help you push the company forward. But how do you know which new roles to prioritise when hiring? And how do you go about choosing an applicant […]
Two Of The Greatest Follow Up Strategies
It seems none of us have enough hours in the day. Here are two extremely simple strategies to minimise procrastination, grows sales, leverage your time, plan for the things that truly matter, and reduce stress levels. BAMFAM: Book A Meeting From A Meeting. Meetings are a necessary beast. From sales meetings and personnel interviews to […]
Customer Service Inspiration
All retail businesses strive to “offer great customer service”, but what does this mean in practice? Below are some ideas on how you can serve shoppers better. The great thing about customer service is that it is something you can work on today, unlike external factors that impact sales. Try the following in your store: […]
How To Make Your Out-of-office Email Work Harder When You’re Away
About to head off on holiday? Here’s why you should take some time to create your out-of-office message. There are a few essentials your out-of-office message needs to contain. Before you try anything fun with yours, make sure you have the essentials covered. Check that your auto-response has: A title that lets your recipient know […]
Understanding Your Profit And Loss Statement
Your profit and loss statement (P&L) helps you understand your business performance and profitability over time. It’s sometimes called an Income statement and its main purpose is to list income and expenditure. Whereas a balance sheet is a snapshot in time, the P&L shows transactions over a specific period of time. This can be […]
Why You Must Set SMART Goals
You’ve probably heard of SMART goals and, spoiler alert, they’re not rocket science… but they do work. SMART goals are an excellent filter to maximise planning outcomes. With the SMART acronym comes five simple parameters; that any goal (if you truly want to achieve it) must be Specific, Measurable, Achievable, Relevant and Time-bound. When thinking […]
P Is For Purpose, Not Profit
Why does your business exist? Your purpose is roughly three to seven words explaining why your business exists for your customers. Your purpose should be about THEM, not you. It is a small statement, with immense power. EXAMPLES: Tesla: To accelerate the world’s transition to sustainable energy. Walt Disney: To make people happy. TED: Spread […]
Delighting Your Customers For Better Referrals
The most simple and cost-effective way to grow your business is so often overlooked; happy customers become your strongest advocates. They talk to their friends, family, and associates and refer business to you. Here are 10 ways to delight your customers: Meet with your customers more often and take a genuine interest in how they’re […]
Covid-19 Advice for Employers
The Covid-19 local and global situation is changing daily and the impact on business, and particularly employers is now a reality. Employers are facing unprecedented changes to the way of working, and many employers are having to do this with little or no preparation for such adversity. The Fair Work Ombudsman has updated their information […]
